Do you tell yourself stories about what is, has or will happen? Or provide yourself with a running commentary as you go about your daily business? That’s self-talk … the voice in your head … what you say to yourself, whether positive or negative, can boost or undermine your confidence. And unless you question it […]
Why self-talk matters. Read More »
One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or the shop is well stocked. We are only interested in how the staff make us feel as visitors. In it’s simplest terms we’re looking for
How to make your customer’s day without spending money. Read More »
I overheard part of a conversation in a shop last week, between a customer and member of staff. The customer was irritated that the price he was charged was higher than the price on the signage and he wanted the shop assistant to know what had happened. The assistant’s response was to leap to a
Why it isn’t their job to understand? Read More »
If you had some negative feedback to impart to a colleague, we were told to dress it up with something pleasant. So, you would find a couple of positive elements and then sandwich the negative comment in between. Imagine you thought a team member’s presentation was pretty good but that the slides they had created
How not to give feedback and what to do instead Read More »
As regular readers will know, I attend a lot of networking events, at which business owners and representatives can take the opportunity to give a short presentation. The topic usually relates to an overview of their business, the market they work in or some top tips for the audience to take away. As the speaker,
Five ways to ruin your presentation and what to do instead! Read More »
Some years back I was invited to be a guest on Business Connections Live The UK’s leading online business television channel. And I won’t lie … I was nervous! Over the past few months, a couple of our clients have been presenting in studio for programmes to be aired in- house and for TV channels with
How comfortable are you in a TV studio? Read More »
Have you been at a networking event or meeting and found that you haven’t really heard what’s being said? It wasn’t the level of noise in the room but truth be told … you just weren’t listening properly? It could be because you got distracted by another conversation in the room, or you started thinking
Are you guilty of not listening properly? Read More »
A few weeks ago, I got a call about 6:30 in the evening from a friend and ex colleague. “Sally … I’m at an exhibition and we’re not making enough connections. I’m desperate … this cost a fortune and the team just aren’t getting the footfall … can you give me any suggestions for making
How to make the most of your exhibition stand Read More »
You know what you’re doing and why but does everyone else? Have you ever felt you appear to be speaking another language? You tell someone what’s needed and yet when you come back it’s not even close to what you expected? Is it that everyone you’re talking to just doesn’t “get” it … or could
Do you give good instructions? Do others know what you mean? Read More »
If someone compliments you on the way you handled a meeting, do you say “Thank you” or is your response more likely to be, “Oh it was nothing really” or “They were very easy on me” or perhaps “I don’t think I was. I could have been better at dealing with X or Y” If
How good are you at giving and receiving compliments? Read More »
