communication

How far does a smile go? Further than you might imagine.

I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me

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How to make your customer’s day without spending money.

One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or the shop is well stocked. We are only interested in how the staff make us feel as visitors. In it’s simplest terms we’re looking for

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Five ways to ruin your presentation and what to do instead!

As regular readers will know, I attend a lot of networking events, at which business owners and representatives can take the opportunity to give a short presentation. The topic usually relates to an overview of their business, the market they work in or some top tips for the audience to take away. As the speaker,

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