We had our carpets cleaned recently. And I was struck by their customer service process. It was a timely reminder that staying in touch makes a difference. We last used this company to clean our carpets over 10 years ago. And every year since, we’ve received a call to let us know when they are […]
Having not stayed away from home for the past 20 months I have stayed in 4 different hotels in just the last 2 months; twice for work and twice for pleasure. Pre-Covid, I tended to stay in the same type of hotel for business (low cost, standard service, you know exactly what you’ll get and […]
As some of you may know, a good portion of our client base are tourist attractions and at the time of writing, they have been shut for the best part of a year and many of their staff have been furloughed, I’m thrilled that with the opening of the Road Map in England, it looks […]
Happy Birthday Partners With You! We’re 20 years old on December 4th 2020 I must admit there were times this year when I wasn’t sure we would reach the milestone … let’s just say it wasn’t the year that we planned … but we are here and still doing our stuff! I set the business […]
As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and bars are opening up. And I’ve spent more time over the past few weeks talking to clients and prospects about updating staff training as they are going to need to be welcoming, friendly but firm, handle queues and still provide […]
In my last article of 2019 I talked about one of my top learnings after 19 years of running Partners With You, and that was … it is easier to ask forgiveness than it is to get permission. I said that so long as you have made the best decision you felt you could, based […]
I was in London a couple of weeks ago for several meetings so I stopped in a nearby coffee shop before each one. I expected to get a bit of work done but what I got was a quick lesson on how two businesses can deliver the same service and yet leave the customer with […]
I’ve been married for 30 years and we recently went away for a long weekend to celebrate! We had a wonderful trip and if you had asked me yesterday I would have said I thought the hotel was great too. We had excellent service and when we left, the concierge assured us that the 50 […]
I’m in the market for a new car. Although I am very fond of it, my 11 year old car is beginning to cost me more money each year than it is worth. To add to the woes of the car it was recalled last month. Apparently there was a danger that the airbags might […]
A few weeks ago, at lunch with friends, we got onto the subject of how important a smile is and how you can “hear” a smile in someone’s voice. I recounted the story of how one of my first bosses made us put a sticker on the phone saying “Smile when you dial!” so that […]
