Sales Skills

How to make your customer’s day without spending money.

One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or the shop is well stocked. We are only interested in how the staff make us feel as visitors. In it’s simplest terms we’re looking for

How to make your customer’s day without spending money. Read More »

How to create a great pitch so other’s take action.

The past few months we’ve been working with a number of clients who want their teams to create and deliver talks and presentations; specifically, as part of social media videos and campaigns. We’ve also been contacted by a number of business owners struggling to move back to face-to-face networking and deliver great pitches. They’ve become

How to create a great pitch so other’s take action. Read More »

How to get your customers recommending you at virtually no extra cost.

We had our carpets cleaned recently. And I was struck by their customer service process. It was a timely reminder that staying in touch makes a difference. We last used this company to clean our carpets over 10 years ago. And every year since, we’ve received a call to let us know when they are

How to get your customers recommending you at virtually no extra cost. Read More »