Latest Articles
The customer service habit that costs nothing but builds loyalty
One of the first things I notice when I visit a business is how I’m
If you only remember one thing about networking, make it this
When people tell me they don’t enjoy networking, I usually ask them one question: “Are
Think before you speak: why words matter at work
We’ve all had those moments when we say something before our brains catch up. A
Can you be a good speaker if you have to use notes?
I had a lovely conversation recently with someone who told me they have to use
How to make sure that when you explain what you do they get what you do!
Ever been asked what you do … and watched someone lose interest halfway through your
What I learnt about customer service in The Gambia
I was really lucky to be able to get a week away in February and
Why we panic when speaking … and how to stop
You’re about to speak. Maybe it’s a team meeting, a client call, or a big
Would you say yes if invited on a podcast?
Last month I was interviewed for the Hustle and Giggle podcast. It’s an easy listen
How to make the most of office parties (or any other event you’re attending).
The festive season is here! Cue twinkly lights, mince pies and a flurry of work
How to handle questions and interruptions during a presentation (without losing focus).
Questions and interruptions during a presentation can feel unsettling, especially if you’re already nervous about