Latest Articles

Could you be using the telephone more?

According to the National Sales Executive Association, 80% of sales are made on the fifth

How far does a smile go? Further than you might imagine.

I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants.

Are you planning to network more this year?

For some people I meet, networking describes everything that they don’t want to do …

Make sure you have space in life for your big rocks.

Stephen Covey relays a story in his book “7 Habits of Highly effective People” about

Why self-talk matters.

Do you tell yourself stories about what is, has or will happen? Or provide yourself

How to stop getting distracted on the phone.

Have you ever been caught out on the phone? There you are mid conversation and

When is a full stop not a full stop but an indication of anger?

A little while ago my niece told me that someone was annoyed with her and

How to make your customer’s day without spending money.

One of the services that we offer to our tourism and front of house clients

Why it isn’t their job to understand?

I overheard part of a conversation in a shop last week, between a customer and

How not to give feedback and what to do instead

If you had some negative feedback to impart to a colleague, we were told to
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