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Could you be using the telephone more?
According to the National Sales Executive Association, 80% of sales are made on the fifth
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How far does a smile go? Further than you might imagine.
I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants.
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Are you planning to network more this year?
For some people I meet, networking describes everything that they don’t want to do …
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Make sure you have space in life for your big rocks.
Stephen Covey relays a story in his book “7 Habits of Highly effective People” about
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Why self-talk matters.
Do you tell yourself stories about what is, has or will happen? Or provide yourself
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How to stop getting distracted on the phone.
Have you ever been caught out on the phone? There you are mid conversation and
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When is a full stop not a full stop but an indication of anger?
A little while ago my niece told me that someone was annoyed with her and
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How to make your customer’s day without spending money.
One of the services that we offer to our tourism and front of house clients
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Why it isn’t their job to understand?
I overheard part of a conversation in a shop last week, between a customer and
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How not to give feedback and what to do instead
If you had some negative feedback to impart to a colleague, we were told to