Latest Articles
The secret to becoming more confident and memorable. (And reduce your Umms & Errs!)
I was recently interviewed by the lovely Khadija Maaref on QUEWS for her programme Unscripted.
When everything is changing, how do you make sure you’re still being heard?
Do you feel like you’re standing on quick sand at the moment? I don’t know
The coin in your pocket: a simple way to stop taking everything personally
Isn’t it funny how quickly we can assume something is our fault. Someone is quiet
The customer service habit that costs nothing but builds loyalty
One of the first things I notice when I visit a business is how I’m
If you only remember one thing about networking, make it this
When people tell me they don’t enjoy networking, I usually ask them one question: “Are
Think before you speak: why words matter at work
We’ve all had those moments when we say something before our brains catch up. A
Can you be a good speaker if you have to use notes?
I had a lovely conversation recently with someone who told me they have to use
How to make sure that when you explain what you do they get what you do!
Ever been asked what you do … and watched someone lose interest halfway through your
What I learnt about customer service in The Gambia
I was really lucky to be able to get a week away in February and
Why we panic when speaking … and how to stop
You’re about to speak. Maybe it’s a team meeting, a client call, or a big