Latest Articles
Make sure you have space in life for your big rocks.
Stephen Covey relays a story in his book “7 Habits of Highly effective People” about how important it is to put the big rocks in life front and centre. In
Why self-talk matters.
Do you tell yourself stories about what is, has or will happen? Or provide yourself with a running commentary as you go about your daily business? That’s self-talk … the
How to make your customer’s day without spending money.
One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or
How to stop getting distracted on the phone.
Have you ever been caught out on the phone? There you are mid conversation and you suddenly realise you have no idea what the other person just said. It’s not
When is a full stop not a full stop but an indication of anger?
A little while ago my niece told me that someone was annoyed with her and said she knew it because they had put a full stop at the end of
How to make your customer’s day without spending money.
One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or
Why it isn’t their job to understand?
I overheard part of a conversation in a shop last week, between a customer and member of staff. The customer was irritated that the price he was charged was higher
How not to give feedback and what to do instead
If you had some negative feedback to impart to a colleague, we were told to dress it up with something pleasant. So, you would find a couple of positive elements
Five ways to ruin your presentation and what to do instead!
As regular readers will know, I attend a lot of networking events, at which business owners and representatives can take the opportunity to give a short presentation. The topic usually