I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me […]
How far does a smile go? Further than you might imagine. Read More »
One of the services that we offer to our tourism and front of house clients is a spot of mystery shopping! We aren’t interested in whether the signage works or the shop is well stocked. We are only interested in how the staff make us feel as visitors. In it’s simplest terms we’re looking for
How to make your customer’s day without spending money. Read More »
Have you ever been to an event where the person you’re speaking to keeps looking over your shoulder? We call that “networker’s neck” and it’s the curse of networking meetings throughout the land! It can be caused by disinterest, distraction or just plain rudeness. And you know if someone has it because as they’re speaking
Do you suffer from Networker’s neck? Read More »
Having not stayed away from home for the past 20 months I have stayed in 4 different hotels in just the last 2 months; twice for work and twice for pleasure. Pre-Covid, I tended to stay in the same type of hotel for business (low cost, standard service, you know exactly what you’ll get and
Don’t make a bad situation worse. My takeaways from recent hotel stays. Read More »
As some of you may know, a good portion of our client base are tourist attractions and at the time of writing, they have been shut for the best part of a year and many of their staff have been furloughed, I’m thrilled that with the opening of the Road Map in England, it looks
Complaints will go up this summer. Will you make things worse? Read More »
This is possibly one of the most frequently asked questions at our successful communication workshop. That and “how do I stop someone I don’t know kissing me in greeting”! Here in the UK there is definitely an awkwardness around meeting and greeting! Probably because we no longer have a commonly recognised norm for how to
Do I shake hands or kiss them? Read More »
When others invade our personal space we find it uncomfortable. And what I’m talking about here is the amount of space we like to have between us and someone else. It is dependent on who you are and my relationship with you. And personal space is exactly that … personal. What I consider to be
Are you standing too close? Read More »
Even the most seasoned business owners who know networking is a great way to build business quickly, sometimes just don’t go … or go to a few meetings and then stop! Their excuses? Lack of time, too costly, not effective, not relevant … to name just a few. So you can imagine if you don’t
What’s your excuse? Read More »
It’s coming up to wedding season again and for many, a time of dread. Having avoided business networking events all year you are now compelled to attend the equivalent, for fun! I’ve written before about effortless small talk and taking the pressure off yourself by asking open questions of the other guests so that they
Starting conversations with your “thing”. Read More »
In this video I give you some tips for networking that have helped me walk up to complete strangers and start a conversation. Don’t enjoy networking? Have a look at our Networking Made Simple programme  Your shortcut to: Create a networking strategy for you and your business Walk into a room without showing your nerves
How do I start a conversation when networking. Read More »
