customer service

Are you guilty of not listening properly?

Have you been at a networking event or meeting and found that you haven’t really heard what’s being said? It wasn’t the level of noise in the room but truth be told … you just weren’t listening properly? It could be because you got distracted by another conversation in the room, or you started thinking …

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How to get your customers recommending you at virtually no extra cost.

We had our carpets cleaned recently. And I was struck by their customer service process. It was a timely reminder that staying in touch makes a difference. We last used this company to clean our carpets over 10 years ago. And every year since, we’ve received a call to let us know when they are …

How to get your customers recommending you at virtually no extra cost. Read More »

Don’t make a bad situation worse. My takeaways from recent hotel stays.

Having not stayed away from home for the past 20 months I have stayed in 4 different hotels in just the last 2 months; twice for work and twice for pleasure. Pre-Covid, I tended to stay in the same type of hotel for business (low cost, standard service, you know exactly what you’ll get and …

Don’t make a bad situation worse. My takeaways from recent hotel stays. Read More »