As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and bars are opening up. And I’ve spent more time over the past few weeks talking to clients and prospects about updating staff training as they are going to need to be welcoming, friendly but firm, handle queues and still provide […]
Are you their next difficult customer? Read More »
Have you noticed the difference in the way that other’s answer an easy or a hard question? Watch the next time there is a Q&A or you are at a meeting (or even if you are chatting to your family). When it is an easy question (or one the speaker knows the answer to) they
How you can always look like you know what you are saying! Read More »
I was in London a couple of weeks ago for several meetings so I stopped in a nearby coffee shop before each one. I expected to get a bit of work done but what I got was a quick lesson on how two businesses can deliver the same service and yet leave the customer with
Two tales of customer service Read More »
When standing, if your feet are jiggling, crossed, moving without purpose, rocking, swaying or shuffling they are telling the person you are talking to that you aren’t as confident as you would like them to think you are. If you are presenting then this can really diminish your audience’s impression of you, which will make
How your feet can change the way others’ see you. Read More »
At a time of year when many of us are making a new start … new term, new university, new job or just turning over a new leaf it seems like a good time to talk about making that great first impression. We all make sweeping assumptions about others based on the way they look
5 things you can do to make a great first impression. Read More »
In this video I give you some tips for networking that have helped me walk up to complete strangers and start a conversation. Don’t enjoy networking? Have a look at our Networking Made Simple programme Your shortcut to: Create a networking strategy for you and your business Walk into a room without showing your nerves
How do I start a conversation when networking. Read More »
I’ve talked previously about what to do with your hands when presenting so today I thought I’d discuss what NOT to do with them! We “leak” our emotions in our gestures, fiddles and fidgets telling those around us how we feel via our body language, and usually completely unconsciously! I’m sure you have been irritated
What NOT to do with your hands when speaking. Read More »
