body language

How do the best communicators stay calm under pressure?

We’ve all been there … standing in front of a room full of people, our heart racing, palms sweating, and words threatening to tumble out in a rush or refusing to come out at all! Whether it’s a presentation, a high-stakes meeting, or an important conversation, staying calm under pressure is essential for effective communication […]

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How far does a smile go? Further than you might imagine.

I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me

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Where should you speak from in a meeting?

One of the major complaints I hear about Zoom meetings is that they can be quite confrontational. A bit like constantly attending a panel interview where you are eyeballing, and being eyeballed, by everyone in the room (including yourself)! However, the benefits of Zoom include things such as being able to see everyone at the

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