body language

How to make sure that when you explain what you do they get what you do!

Ever been asked what you do … and watched someone lose interest halfway through your answer? You’re not alone. Most of us know our work inside out, but struggle to explain it simply. The issue isn’t your value, it’s just that you’re not very good at explaining it so the other person can join the […]

How to make sure that when you explain what you do they get what you do! Read More »

How do the best communicators stay calm under pressure?

We’ve all been there … standing in front of a room full of people, our heart racing, palms sweating, and words threatening to tumble out in a rush or refusing to come out at all! Whether it’s a presentation, a high-stakes meeting, or an important conversation, staying calm under pressure is essential for effective communication

How do the best communicators stay calm under pressure? Read More »

How far does a smile go? Further than you might imagine.

I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me

How far does a smile go? Further than you might imagine. Read More »