If you follow my articles, you’ll have heard me speaking about listening skills. The art of listening is key for good communication. However today I want to talk about what happens when the other person doesn’t appear to be listening to you! It can really throw your confidence and affect your ability to deliver your […]
I came across an interesting paper, while researching an upcoming presentation, called “Exploring Filler Words and Their Impact” by Emily Duvall, Aimee Robbins, Thomas Graham and Scott Divett. It’s a report looking at filler words, their impact on credibility of the speaker and comprehension of the listener. It’s a subject I have always found interesting. […]
And what do they mean? What behaviours do they see to make them say that and what’s the difference? I’d describe being assertive as the ability to state your case or point of view in a way that means you are heard while still being in a position to hear what the other person has […]
Well to my mind, it’s to overrun. Time is our most precious commodity. You can’t make or earn more and once it has gone it can’t be replaced. Which means that as a speaker if you take more time than allotted you are saying that you don’t think that the audience’s time is important. And […]
When you are on the phone have you ever been distracted and found yourself coming back to the conversation just as the person at the other end says something like “… don’t you agree?” or “… what do you think?” It’s not intentional but … just as with face to face conversations … it’s harder […]
I was speaking at the Stephen Lawrence Charitable Trust recently to a group of students. They were all studying architecture or have recently qualified so wanted to brush up on their First Impressions, for interviews, when networking and when presenting. It was a great few hours and amongst many things, we discussed how to handle […]
Have you ever played word association? You all take it in turns to say a word that relates to the word the person before you said? Blue – sky – thinking – dreaming – nightmare ….etc. Or Hat – Coat – Scarf – Snow and on and on. That’s how a great conversation goes. You […]
