first impressions

How far does a smile go? Further than you might imagine.

I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me

How far does a smile go? Further than you might imagine. Read More »

Don’t make a bad situation worse. My takeaways from recent hotel stays.

Having not stayed away from home for the past 20 months I have stayed in 4 different hotels in just the last 2 months; twice for work and twice for pleasure. Pre-Covid, I tended to stay in the same type of hotel for business (low cost, standard service, you know exactly what you’ll get and

Don’t make a bad situation worse. My takeaways from recent hotel stays. Read More »

Don’t let your communication problems stop you from communicating.

When I was little, I couldn’t pronounce my ‘R’’s so I would get “Weally, weally cwoss” and my father told me I would be OK so long as I didn’t marry a “Wobert”. I had elocution lessons (as they were called then) to help me change ‘Weally’ to ‘Really’ and ‘Wobert’ to ‘Robert’ … which

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