Recently, I had to get something of ours fixed. It doesn’t matter what it was, let’s just say it was big, used regularly, and its absence was very inconvenient. The initial visit was promising. The technician came out quickly, diagnosed the issue, and told me they needed to get a quote for the part. “It […]
Why ghosting your customers is never good service. Read More »
In a world where instant replies and knee-jerk reactions dominate headlines (and social media feeds) it’s easy to fall into the trap of thinking that fast equals strong. Recent high-profile spats between Donald Trump and Elon Musk are a stark reminder of how reactive communication can overshadow reflection, erode credibility and escalate tension. But what
Why delaying your response can be a strategic advantage. Read More »
Well, Partners With You’s birthday … we’re 24! Entering our 25th year … a quarter of a century! I set the business up with the strap line “helping companies to stop annoying their customers” and over the years that’s exactly what we’ve done. Whether we’re helping you to present your plans to others, your salesmen
According to the National Sales Executive Association, 80% of sales are made on the fifth to twelfth contact and only 10% of sales people make more than three contacts. That’s an awful lot of business left on the table for the lack of follow up! One of my clients recently spoke to me about their
Could you be using the telephone more? Read More »
If you’ve made a mistake? If your behaviour has been deemed to be inappropriate … even if you think it’s unfair? If the company has made a mistake … and you’re talking to the client? I remember being told never to use the word “sorry” at work. Apparently it diminishes your authority! I was told
Do you think you should say sorry? Read More »
You know what you’re doing and why but does everyone else? Have you ever felt you appear to be speaking another language? You tell someone what’s needed and yet when you come back it’s not even close to what you expected? Is it that everyone you’re talking to just doesn’t “get” it … or could
Do you give good instructions? Do others know what you mean? Read More »
As I say in this video … it doesn’t matter who you are or your job title, you are in sales. And whoever you are talking to they will either be a thinker or a doer. So, with a little thought and understanding you can change your style of communication to suit theirs. If you
How to easily spot if you need to change the way you communicate. Read More »
Well to my mind, it’s to overrun. Time is our most precious commodity. You can’t make or earn more and once it has gone it can’t be replaced. Which means that as a speaker if you take more time than allotted you are saying that you don’t think that the audience’s time is important. And
What’s the most annoying thing you can do when presenting? Read More »
This week, we’d like to share with you a review of our Presentation and Confidence Building workshop, written by George Luke, based on his recent experience with us. This is our signature workshop and can be run in-house or as a public workshop. It is suitable for new and experienced presenters, and is also a
Workshop Review: Presentation Workshop Read More »
