I recently found a eulogy my father had written for a family friend and colleague who he originally met when they both worked for Kurt Salmon Associates; a highly successful independent Management Consultancy founded in 1935 and as of 2016, part of Accenture. According to the eulogy Kurt Salmon’s tenet for the business was “Always […]
Not putting your client’s needs first is costing you money. Read More »
We had our carpets cleaned recently. And I was struck by their customer service process. It was a timely reminder that staying in touch makes a difference. We last used this company to clean our carpets over 10 years ago. And every year since, we’ve received a call to let us know when they are
How to get your customers recommending you at virtually no extra cost. Read More »
One of the major complaints I hear about Zoom meetings is that they can be quite confrontational. A bit like constantly attending a panel interview where you are eyeballing, and being eyeballed, by everyone in the room (including yourself)! However, the benefits of Zoom include things such as being able to see everyone at the
Where should you speak from in a meeting? Read More »
I came across an interesting paper, while researching an upcoming presentation, called “Exploring Filler Words and Their Impact” by Emily Duvall, Aimee Robbins, Thomas Graham and Scott Divett. It’s a report looking at filler words, their impact on credibility of the speaker and comprehension of the listener. It’s a subject I have always found interesting.
How Umming and Erring in a speech can improve your believability. Read More »
I’ve been out and about quite a bit this past month and watched a lot of people speaking at conferences, seminars and networking events. Generally, the calibre of speaker has been very high; event organisers are finding people who really know their stuff! If you are looking to expand your knowledge on a particular product
Is your presentation style losing you credibility? Read More »
