credibility

How to get your customers recommending you at virtually no extra cost.

We had our carpets cleaned recently. And I was struck by their customer service process. It was a timely reminder that staying in touch makes a difference. We last used this company to clean our carpets over 10 years ago. And every year since, we’ve received a call to let us know when they are […]

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How Umming and Erring in a speech can improve your believability.

I came across an interesting paper, while researching an upcoming presentation, called “Exploring Filler Words and Their Impact” by Emily Duvall, Aimee Robbins, Thomas Graham and Scott Divett. It’s a report looking at filler words, their impact on credibility of the speaker and comprehension of the listener. It’s a subject I have always found interesting.

How Umming and Erring in a speech can improve your believability. Read More »