Having not stayed away from home for the past 20 months I have stayed in 4 different hotels in just the last 2 months; twice for work and twice for pleasure. Pre-Covid, I tended to stay in the same type of hotel for business (low cost, standard service, you know exactly what you’ll get and […]
As some of you may know, a good portion of our client base are tourist attractions and at the time of writing, they have been shut for the best part of a year and many of their staff have been furloughed, I’m thrilled that with the opening of the Road Map in England, it looks […]
And what do they mean? What behaviours do they see to make them say that and what’s the difference? I’d describe being assertive as the ability to state your case or point of view in a way that means you are heard while still being in a position to hear what the other person has […]
As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and bars are opening up. And I’ve spent more time over the past few weeks talking to clients and prospects about updating staff training as they are going to need to be welcoming, friendly but firm, handle queues and still provide […]
