Isn’t it funny how quickly we can assume something is our fault. Someone is quiet with us. A colleague reacts badly. A client doesn’t respond to a message. A conversation quietens as we get closer. And almost without thinking, we start asking ourselves: What have I done? Have I upset them? Should I have handled
The coin in your pocket: a simple way to stop taking everything personally Read More »
Why do some people assume that their teams are driven only by pay rises, perks, or promotions? While these are certainly important, they’re rarely what creates long-term motivation. In truth, people want to feel heard, valued, and have a purpose, and the way you communicate with them can make all the difference. If you’ve ever
What really motivates your team? Read More »
I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me
How far does a smile go? Further than you might imagine. Read More »
For some people I meet, networking describes everything that they don’t want to do … … Walking into a room full of strangers, making small talk, listening to others talking about themselves or waiting for their turn to jump into the conversation and tell you about themselves. And to cap it all … having to
Are you planning to network more this year? Read More »
A few weeks ago, I got a call about 6:30 in the evening from a friend and ex colleague. “Sally … I’m at an exhibition and we’re not making enough connections. I’m desperate … this cost a fortune and the team just aren’t getting the footfall … can you give me any suggestions for making
How to make the most of your exhibition stand Read More »
Last summer a friend of mine moved her mother-in-law into the family home so that she wasn’t alone and could be looked after. Nice for her and her family. Yes; but her teenage son is struggling with his grandmother being there 24/7. She always has a suggestion for how he should be doing something or
Why counting to 10 is a great communication skill. Read More »
