Ever been asked what you do … and watched someone lose interest halfway through your answer? You’re not alone. Most of us know our work inside out, but struggle to explain it simply. The issue isn’t your value, it’s just that you’re not very good at explaining it so the other person can join the […]
How to make sure that when you explain what you do they get what you do! Read More »
Whether you’re delivering a presentation, asking questions of others, speaking to a customer or just having a chat, I’m pretty confident that you don’t pause often enough. Many people find silence really difficult to deal with, so fill it as quickly as they can. They speak very quickly, ask a 2nd or 3rd question before
Why you should pause more than you do? Read More »
For some people I meet, networking describes everything that they don’t want to do … … Walking into a room full of strangers, making small talk, listening to others talking about themselves or waiting for their turn to jump into the conversation and tell you about themselves. And to cap it all … having to
Are you planning to network more this year? Read More »
You know what you’re doing and why but does everyone else? Have you ever felt you appear to be speaking another language? You tell someone what’s needed and yet when you come back it’s not even close to what you expected? Is it that everyone you’re talking to just doesn’t “get” it … or could
Do you give good instructions? Do others know what you mean? Read More »
A client was recently complaining that she had heard that one of her team was calling in sick when she wanted a free day’s holiday. A few years back I received a mailing that had obviously been sent by a disgruntled employee or freelancer. It told me that the person running the company was everything
If something goes wrong, are you talking to your team enough? Read More »
Last month Peter asked, with the increase of on-line meetings and reduction in visual cues, whether I thought the language we use has become more important? And my answer is I don’t think it’s any more important than when on the phone or talking while using a flipchart, (and having to keep turning away from
Is what we say more important now? Read More »
At a time of year when many of us are making a new start … new term, new university, new job or just turning over a new leaf it seems like a good time to talk about making that great first impression. We all make sweeping assumptions about others based on the way they look
5 things you can do to make a great first impression. Read More »
At a recent workshop I was approached by a delegate, who was both young and newly promoted, saying that she found it hard to tell her team what to do. She explained that she was now managing her friends and cohort, some of whom had applied for the job she had been given. This lady
Becoming the boss of your mates. Read More »
