delivery

Think before you speak: why words matter at work

We’ve all had those moments when we say something before our brains catch up. A rushed comment, defensive reply, or joke that lands badly. In business, those moments can damage trust, relationships, and credibility faster than we realise. The way you communicate shapes how others see you. Every conversation, meeting, and email builds your professional […]

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How to make sure that when you explain what you do they get what you do!

Ever been asked what you do … and watched someone lose interest halfway through your answer? You’re not alone. Most of us know our work inside out, but struggle to explain it simply. The issue isn’t your value, it’s just that you’re not very good at explaining it so the other person can join the

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How do the best communicators stay calm under pressure?

We’ve all been there … standing in front of a room full of people, our heart racing, palms sweating, and words threatening to tumble out in a rush or refusing to come out at all! Whether it’s a presentation, a high-stakes meeting, or an important conversation, staying calm under pressure is essential for effective communication

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Not putting your client’s needs first is costing you money.

I recently found a eulogy my father had written for a family friend and colleague who he originally met when they both worked for Kurt Salmon Associates; a highly successful independent Management Consultancy founded in 1935 and as of 2016, part of Accenture. According to the eulogy Kurt Salmon’s tenet for the business was “Always

Not putting your client’s needs first is costing you money. Read More »