Latest Articles
How I have changed the way I holiday.
It’s holiday season again and I’m taking a holiday with my family. We’re not going
Are you their next difficult customer?
As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and
Is what we say more important now?
Last month Peter asked, with the increase of on-line meetings and reduction in visual cues,
Are you too frightened to speak up when asked?
Last month I was interviewed by Ash Taylor of The Business Club House on all
How to adapt to communicating on-line
There is no doubting it, life has changed since I wrote my last article; I
Is your presentation style losing you credibility?
I’ve been out and about quite a bit this past month and watched a lot
How you can always look like you know what you are saying!
Have you noticed the difference in the way that other’s answer an easy or a
How loud and rude is your inner voice?
Is it so loud that it keeps you awake at night? Is it hurtful? I
The three big mistakes made with PowerPoint … and how to avoid them.
Have you sat through a lousy presentation recently? When the speaker literally read his slides
Two tales of customer service
I was in London a couple of weeks ago for several meetings so I stopped