Latest Articles
Does it really only take a smile?
I’ve recently worked with a retail company who had very poor customer satisfaction ratings. The
Have you checked there’s nothing distracting your audience?
On 22nd May 2024 the British Prime Minister, Rishi Sunak, stepped out of the door
Are you preparing a wedding speech? Three tips to help you to prepare for any presentation
We’re coming up to wedding season and many grooms, brides, best men and parents of
How to present confidently, every time you stand up to speak
For many of us just being able to stand up and speak coherently would be
Could you be using the telephone more?
According to the National Sales Executive Association, 80% of sales are made on the fifth
How far does a smile go? Further than you might imagine.
I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants.
Are you planning to network more this year?
For some people I meet, networking describes everything that they don’t want to do …
Make sure you have space in life for your big rocks.
Stephen Covey relays a story in his book “7 Habits of Highly effective People” about
Why self-talk matters.
Do you tell yourself stories about what is, has or will happen? Or provide yourself
How to stop getting distracted on the phone.
Have you ever been caught out on the phone? There you are mid conversation and