Latest Articles
When is a full stop not a full stop but an indication of anger?
A little while ago my niece told me that someone was annoyed with her and
How to make your customer’s day without spending money.
One of the services that we offer to our tourism and front of house clients
Why it isn’t their job to understand?
I overheard part of a conversation in a shop last week, between a customer and
How not to give feedback and what to do instead
If you had some negative feedback to impart to a colleague, we were told to
Five ways to ruin your presentation and what to do instead!
As regular readers will know, I attend a lot of networking events, at which business
How comfortable are you in a TV studio?
Some years back I was invited to be a guest on Business Connections Live The UK’s
Do you think you should say sorry?
If you’ve made a mistake? If your behaviour has been deemed to be inappropriate …
Are you guilty of not listening properly?
Have you been at a networking event or meeting and found that you haven’t really
Advice from my Mother
When my mother died recently, my family were overwhelmed by the wonderful messages we received
How to make the most of your exhibition stand
A few weeks ago, I got a call about 6:30 in the evening from a