Isn’t it funny how quickly we can assume something is our fault. Someone is quiet with us. A colleague reacts badly. A client doesn’t respond to a message. A conversation quietens as we get closer. And almost without thinking, we start asking ourselves: What have I done? Have I upset them? Should I have handled […]
The coin in your pocket: a simple way to stop taking everything personally Read More »
One of the first things I notice when I visit a business is how I’m greeted. Sometimes I’m welcomed with a genuine smile and a warm hello. Other times, the greeting feels rushed or distracted (or non-existent!) It only takes a few seconds, but those moments shape how I feel about the business before anyone
The customer service habit that costs nothing but builds loyalty Read More »
When people tell me they don’t enjoy networking, I usually ask them one question: “Are you going to meet people, or are you going to sell something?” The answer often explains why they find networking hard. After years of attending networking events, I know that the people who get the best results are rarely the
If you only remember one thing about networking, make it this Read More »
We’ve all had those moments when we say something before our brains catch up. A rushed comment, defensive reply, or joke that lands badly. In business, those moments can damage trust, relationships, and credibility faster than we realise. The way you communicate shapes how others see you. Every conversation, meeting, and email builds your professional
Think before you speak: why words matter at work Read More »
I had a lovely conversation recently with someone who told me they have to use notes when presenting; more specifically, they feel they need to read their speech when speaking in public. They saw this as a problem. Which made me wonder… a problem for whom? It’s worth saying that they’re not a professional speaker.
Can you be a good speaker if you have to use notes? Read More »
Ever been asked what you do … and watched someone lose interest halfway through your answer? You’re not alone. Most of us know our work inside out, but struggle to explain it simply. The issue isn’t your value, it’s just that you’re not very good at explaining it so the other person can join the
How to make sure that when you explain what you do they get what you do! Read More »
I was really lucky to be able to get a week away in February and with a desperate need for some sunshine we plumped for The Gambia; which was everything I dreamt of … sandy beaches, friendly people and a genuine desire to help. And as with our trip to Japan last year I’ve taken
What I learnt about customer service in The Gambia Read More »
You’re about to speak. Maybe it’s a team meeting, a client call, or a big presentation. Your heart races, your mouth dries up, and your mind goes blank. Panic sets in. What causes the panic Your brain is doing its job which is to keep you alive. When you speak in front of others, your
Why we panic when speaking … and how to stop Read More »
Last month I was interviewed for the Hustle and Giggle podcast. It’s an easy listen and if you don’t know me well it certainly works as an introduction! Amongst discussions about my daughters’s weddings and how Partners With You started, we also cover the power of posture to change your mind and what to do
Would you say yes if invited on a podcast? Read More »
The festive season is here! Cue twinkly lights, mince pies and a flurry of work events. Whether you love a good get-together or need a bit of a nudge to join in, this can be your chance to connect and show up as the best version of you. I’m not just talking about donning a
How to make the most of office parties (or any other event you’re attending). Read More »
