And what do they mean? What behaviours do they see to make them say that and what’s the difference? I’d describe being assertive as the ability to state your case or point of view in a way that means you are heard while still being in a position to hear what the other person has […]
As I say in this video … it doesn’t matter who you are or your job title, you are in sales. And whoever you are talking to they will either be a thinker or a doer. So, with a little thought and understanding you can change your style of communication to suit theirs. If you […]
Over lunch last week, my client and I spent much of the meal talking about how he wasn’t looking forward to having to let go of a number of his staff over the next few months. We agreed that he was lucky to have got so far in his career and not had to go […]
It’s holiday season again and I’m taking a holiday with my family. We’re not going far but we are going away and I am taking a break from the “every day”. And it will be a proper break … no working on the sly. When I set up Partners With You I stopped taking a […]
As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and bars are opening up. And I’ve spent more time over the past few weeks talking to clients and prospects about updating staff training as they are going to need to be welcoming, friendly but firm, handle queues and still provide […]
Last month Peter asked, with the increase of on-line meetings and reduction in visual cues, whether I thought the language we use has become more important? And my answer is I don’t think it’s any more important than when on the phone or talking while using a flipchart, (and having to keep turning away from […]
While many of us sit at home following the instructions to leave the house as infrequently as possible, others are having to risk their lives providing services for us that until a few months ago were considered “unskilled”. If nothing else comes out of this I hope we will always refer to those who have […]
Last month I was interviewed by Ash Taylor of The Business Club House on all things ‘presentation’. We discussed fear, presentation skills and overcoming stage fright – all very pertinent whether you are speaking from stage or in-front of a camera. You can hear the recording here or on Spotify here. Talking about what you […]
There is no doubting it, life has changed since I wrote my last article; I hope you are well and keeping safe. However, if you are like me, you’re still trying to work while it feels as though the ground is shifting under your feet. On top of all the anxiety for your friends and […]
I’ve been out and about quite a bit this past month and watched a lot of people speaking at conferences, seminars and networking events. Generally, the calibre of speaker has been very high; event organisers are finding people who really know their stuff! If you are looking to expand your knowledge on a particular product […]
