Do you think that the concept of being polite is disappearing? I do! A woman barging past on the street, a man shouting at others for banging into him as he leaves his arm hanging over the armrest on a train, the colleague who doesn’t apologise for keeping you waiting for 20 minutes and of […]
I was in London a couple of weeks ago for several meetings so I stopped in a nearby coffee shop before each one. I expected to get a bit of work done but what I got was a quick lesson on how two businesses can deliver the same service and yet leave the customer with […]
Well to my mind, it’s to overrun. Time is our most precious commodity. You can’t make or earn more and once it has gone it can’t be replaced. Which means that as a speaker if you take more time than allotted you are saying that you don’t think that the audience’s time is important. And […]
This is possibly one of the most frequently asked questions at our successful communication workshop. That and “how do I stop someone I don’t know kissing me in greeting”! Here in the UK there is definitely an awkwardness around meeting and greeting! Probably because we no longer have a commonly recognised norm for how to […]
I was listening to a radio interview recently and the interviewee was asked about the tube system in London and said something along the lines of “I don’t want to be rude but unlike Southerners when we Northerners travel we’re friendly and like to talk to each other”. And it got me thinking …. Are […]
According to the Cambridge English Dictionary: Confidence is “the quality of being certain of your abilities” and “having trust in people.” The only time anyone approaches me about being more confident is when they start to lose the certainty in themselves that they have their abilities and then others start to lose trust in them. […]
When others invade our personal space we find it uncomfortable. And what I’m talking about here is the amount of space we like to have between us and someone else. It is dependent on who you are and my relationship with you. And personal space is exactly that … personal. What I consider to be […]
Helping you to get a new job isn’t really what I do; although all of the techniques I cover in this column are going to be relevant in helping you to portray yourself well at an interview. Having said that not everyone gets the chance to get to an interview and recently I have received […]
Even the most seasoned business owners who know networking is a great way to build business quickly, sometimes just don’t go … or go to a few meetings and then stop! Their excuses? Lack of time, too costly, not effective, not relevant … to name just a few. So you can imagine if you don’t […]
A few years ago I posted a gratitude a day on Facebook and every now and again I get a “memory” posted back to me of an old gratitude. The posts usually make me smile either because I am still grateful (as in for fresh water coming out of my tap every day) or I […]
