I was really lucky to be able to get a week away in February and with a desperate need for some sunshine we plumped for The Gambia; which was everything I dreamt of … sandy beaches, friendly people and a genuine desire to help. And as with our trip to Japan last year I’ve taken […]
What I learnt about customer service in The Gambia Read More »
Reflections from a Bucket List Adventure April was a dream come true – I finally ticked Japan off my bucket list! We packed a lot into our 12-day adventure, exploring Tokyo, Hayama, Hakone, Kyoto, and stopping in Kamakura and Odawara along the way. We were lucky enough to be there during blossom season, and it
What can we learn from customer service in Japan? Read More »
I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not intentionally, but I just seem to have been out and about more than usual. And overall, I’ve enjoyed the human connection … however I can’t tell you the difference a smile has made to the interaction. Don’t get me
How far does a smile go? Further than you might imagine. Read More »
Having not stayed away from home for the past 20 months I have stayed in 4 different hotels in just the last 2 months; twice for work and twice for pleasure. Pre-Covid, I tended to stay in the same type of hotel for business (low cost, standard service, you know exactly what you’ll get and
Don’t make a bad situation worse. My takeaways from recent hotel stays. Read More »
As we move into the next stage of unlocking lockdown our shops, attractions, restaurants and bars are opening up. And I’ve spent more time over the past few weeks talking to clients and prospects about updating staff training as they are going to need to be welcoming, friendly but firm, handle queues and still provide
Are you their next difficult customer? Read More »
