Tourism & Hospitality

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Whether your team are paid staff or volunteers (or a combination of both) you want them to look and sound confident as they greet your visitors. And your visitors want them to appear interested and be interesting.
Whether they are car park attendants, visitor hosts, tour guides or retail staff you need to know that they know how to meet, greet, entice, inform, entertain and say goodbye so that every visitor leaves feeling that their day was made by the people they met.
The venue, attraction or shop floor is your stage and when your team step through to where your visitors are, they are “on show” and need to be at the top of their game. Just as you wouldn’t be pleased to go to the theatre and see the leading actor having an “off day” neither should the next visitor you meet.
With this in mind we teach your teams the same skills that actors use to get on stage, night after night and each time deliver a great performance.
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It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

“Partners With You quickly grasped our fundamental staff training requirements and tailored programmes which have become central to our training processes. The courses are used across different areas of the business and PWY have adapted the content where necessary to ensure that it is relevant to the specific needs of the staff in those areas. The flexibility of their approach means that they have been able to work as mystery shoppers, checking that their training methods are being employed as well as delivering 1:1 sessions with staff, supervisors, managers and even senior execs. Staff leave their sessions visibly brimming with confidence and energy – I would have no hesitation in recommending them to you.”  Andy Nicholson, Visitor Experience Manager

To get an idea of our approach download one of our free eBooks written specifically for the tourism sector.
Or one of our case studies and see how we have helped others in the Tourism and Hospitality sector.
Tour guide training
Voice & engagement
Customer service
Retail sales
Mystery tours

What Our Customers Say

DL, Leading tourist attraction

Customer service & engagement training

Focussed, specific, dynamic, maintained energy, enabling, + hugely enjoyable.

PM, River and Rowing Museum

Engagement & customer service workshop

Interesting and well structured course that fully covered all aspects of customer service.

DM, River and Rowing Museum

Engagement & tour guiding workshop

An excellent introduction to gaining in confidence to talk in front of groups of people.

CR, Horniman Museum and Gardens

Customer service training

Carefully thought out training that valued participants (not patronising). By people, for people who are looking after/dealing with/hosting other people.

RW, Waddesdon Manor

Tour guide training day

Each element of tour guiding was comprehensively explored and examples given. Fabulous preparation for tour guiding.

KE, Chozen Noodle

Team Development Workshop

It helped me to pause and think a little bit differently about how I react to situations.

It is much more important that you hear what our customers say about us.

See Case Studies