Customer facing report
Good enough is no longer enough. “People skills” matter.
A happy visitor stays longer and is likely to spend more.
And the people who will make and keep your visitors happy are the staff they meet. Your front of house staff are your secret weapon. Your shop and catering assistants, your guides and your visitor hosts.
Get them to understand what you want from them, enable them to deliver it brilliantly and your visitor numbers and spend per visit will grow.
This eBooks looks at why this topic is so important and five steps that you can take to improve your customer’s experience. Although written with tourist attractions in mind the lessons here are useful to any customer facing company, whatever you do.