Customer Facing Staff

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Customer facing report

Good enough is no longer enough. “People skills” matter.

A happy visitor stays longer and is likely to spend more.

A happy visitor stays longer and is likely to spend more.

And the people who will make and keep your visitors happy are the staff they meet. Your front of house staff are your secret weapon. Your shop and catering assistants, your guides and your visitor hosts.

Get them to understand what you want from them, enable them to deliver it brilliantly and your visitor numbers and spend per visit will grow.

This eBooks looks at why this topic is so important and five steps that you can take to improve your customer’s experience. Although written with tourist attractions in mind the lessons here are useful to any customer facing company, whatever you do.

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What Our Customers Say

DL, Leading tourist attraction

Customer service & engagement training

Focussed, specific, dynamic, maintained energy, enabling, + hugely enjoyable.

PM, River and Rowing Museum

Engagement & customer service workshop

Interesting and well structured course that fully covered all aspects of customer service.

DM, River and Rowing Museum

Engagement & tour guiding workshop

An excellent introduction to gaining in confidence to talk in front of groups of people.

CR, Horniman Museum and Gardens

Customer service training

Carefully thought out training that valued participants (not patronising). By people, for people who are looking after/dealing with/hosting other people.

RW, Waddesdon Manor

Tour guide training day

Each element of tour guiding was comprehensively explored and examples given. Fabulous preparation for tour guiding.

KE, Chozen Noodle

Team Development Workshop

It helped me to pause and think a little bit differently about how I react to situations.

It is much more important that you hear what our customers say about us.

See Case Studies