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Featured Articles

How far does a smile go? Further than you might imagine.

I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants. Not...

How to make your customer’s day without spending money.

One of the services that we offer to our tourism and front of house clients is a spot of mystery...

Five ways to ruin your presentation and what to do instead!

As regular readers will know, I attend a lot of networking events, at which business owners and...

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