Delivering Bad News
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Are you dealing with a difficult person OR are you having a difficult conversation or delivering bad news?
Perhaps you don’t even view it as “bad news”, but if the other person doesn’t want to hear it, or is unhappy about it, then the message is bad news to them.
The way communication works is that what you are thinking affects your behaviour, which in turn affects the other person’s attitude, which drives their behaviour, which affects your attitude … and so the cycle continues.
If that’s the case the only thing you can do is change what YOU do to get a better reaction.
Over the last 20 years we’ve empowered hundreds of people to improve their assertiveness skills through our actor-led workshops.
And you can benefit from our most useful insights…
This Guide to Delivering Bad News gives you our top ten quick and simple ways to ensure you have done all you can to make a difficult message as easy to hear as possible (and so avoid making a problem for yourself)
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