Latest Articles

What I learnt about customer service in The Gambia

I was really lucky to be able to get a week away in February and

Why we panic when speaking … and how to stop

You’re about to speak. Maybe it’s a team meeting, a client call, or a big

Would you say yes if invited on a podcast?

Last month I was interviewed for the Hustle and Giggle podcast. It’s an easy listen

How to make the most of office parties (or any other event you’re attending).

The festive season is here! Cue twinkly lights, mince pies and a flurry of work

How to handle questions and interruptions during a presentation (without losing focus).

Questions and interruptions during a presentation can feel unsettling, especially if you’re already nervous about

How to rehearse without sounding rehearsed.

If you run a business, you’ll probably find yourself presenting more often than expected. Whether

Why ghosting your customers is never good service.

Recently, I had to get something of ours fixed. It doesn’t matter what it was,

What really motivates your team?

Why do some people assume that their teams are driven only by pay rises, perks,

Why delaying your response can be a strategic advantage.

In a world where instant replies and knee-jerk reactions dominate headlines (and social media feeds)

What can we learn from customer service in Japan?

Reflections from a Bucket List Adventure April was a dream come true – I finally
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