Handling difficult situations & conversation
Let’s face it we all come across difficult situations and personalities from time to time whether it’s within our own team or dealing with customers, clients or suppliers any one of whom may have issues which need resolving.
We all want our teams to work well together and the fact people don’t always get along simply can’t be allowed to ruin or hold back your business. Team or staff members need to look at and understand their own behaviour and that of others so they can adapt accordingly. And whether it’s teams internally or client relationships on the line, learning to adapt your own behaviour and develop some techniques that make it possible are key
Using PRISM Brain Mapping as the basis of our work our workshops give you practical techniques to help team members understand their differences and how to best deal with them in ways that develop strong, sustainable working relationships which flourish and thrive, long after the workshop has ended.
Get in touch with Sally to discuss how we can help your teams work with all sorts of people and situations.
What Our Customers Say
The sessions were extremely helpful and well delivered.
AS, Price & Myers
The course is very beneficial and will be useful to you no matter what is your profession.
I didn't realise it would be so informative and interactive - Do it! It'll open your eyes!
I expected a very black and white do's and don'ts. Very informative and useful for customer relations.
SR, Festival Place
Given me a better understanding of myself, the decision I make and why. Also will allow me ot assess how I act around others
AF, Leading tourist attraction
Teaches good techniques of self-control and makes us more aware of our limits.