Warm Welcome

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The importance of a warm welcome and seven simple steps to improve yours

If you are entertaining friends you want them to feel at home, enjoy their stay with you and (if we are honest) speak well of us to others having enjoyed themselves. This is as true when you are inviting others into your company, attraction or tour.

Your team have just a few seconds to make a great impression on your behalf and the fact they were welcoming people five minutes ago and will be again in five minutes time doesn’t matter either … from your visitors point of view the snap shot of behaviour that they see right now is what they will walk away with.

Taken straight from our workshops this short eBook gives you 7 tips for improving the welcome that you and your team give each and every visitor.

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What Our Customers Say

DL, Leading tourist attraction

Customer service & engagement training

Focussed, specific, dynamic, maintained energy, enabling, + hugely enjoyable.

PM, River and Rowing Museum

Engagement & customer service workshop

Interesting and well structured course that fully covered all aspects of customer service.

DM, River and Rowing Museum

Engagement & tour guiding workshop

An excellent introduction to gaining in confidence to talk in front of groups of people.

CR, Horniman Museum and Gardens

Customer service training

Carefully thought out training that valued participants (not patronising). By people, for people who are looking after/dealing with/hosting other people.

RW, Waddesdon Manor

Tour guide training day

Each element of tour guiding was comprehensively explored and examples given. Fabulous preparation for tour guiding.

KE, Chozen Noodle

Team Development Workshop

It helped me to pause and think a little bit differently about how I react to situations.

It is much more important that you hear what our customers say about us.

See Case Studies