The difference between a good day out and a great day out is your team and if you don’t give them the techniques to make a great impression and deliver excellent customer service then your visitors or customers will always be at the mercy of the last person they speak to. Is that a risk you want to take?
Our highly effective, confidence building workshops combine engagement and customer service skills with the ability to impart information in a way that specifically suits your business and attraction, keeps people’s attention and sends them away, still enthralled.
Everything is developed in conjunction with you, concentrating on areas such as:
• Positive posture and a welcoming approach
• Engaging with visitors
• Saying No positively
• Dealing with complaints and disappointed visitors
• Moving on and golden goodbyes
What previous attendees have said:
It’s an engaging way to think about performing excellent customer service.
I didn’t expect it to be so interactive, which made it fun!
I feel more confident with meeting the customers.
A unique way to get customer service ideas across to new and established staff.
Brought together things/advice that has been mentioned in talks already but didn’t seem plausible/relevant until now.
It helps disparate groups of volunteers, in different sections of the museum have a common approach to visitors.
I’ve had a lot of similar training before, so was somewhat sceptical, but you managed to provide a good refresher and keep the room engaged.
It talked about a lot of relevant information about the job we are involved in.
Explained all the do’s and don’ts when dealing with customers.
To start the ball rolling to see if we can make a difference to your customer service team then please contact us for a chat.