Excelling in Customer Service

Why it matters

It’s not enough for customer or client service to be good, it needs to be excellent. Whether you’re communicating by phone, over the internet or face to face, we provide customer service training to help you build rapport, avert misunderstandings or misinterpretations and leave your clients with a great opinion of your business and the way it handles all kinds of issues.


What we offer

We have particular expertise providing customer service training to tour guides and front of house staff within the tourism industry. However, we work with clients across every sector.

Sally has over 30 years in Customer Service Roles and combines her skills with those of our team of actors to provide a comprehensive range of workshops and supporting courses to take your team from developing your Service Standards through to enhancing their communication and listening skills so that even the most disgruntled of customers leaves comfortable in the knowledge that they have been treated fairly and reasonably.

How it works

We can create a bespoke workshop, or series of workshops and coaching sessions to support your team and business. Simply tell us what you need and we’ll put it together for you.

For the tourist industry we can design a one or two day workshop for guides, which are adaptable to scripted delivery, on-the-spot, off-the-cuff exhibit information, or a combination of both. Our workshops combine customer service skills with the ability to impart information in a way that suits your particular attraction.

Good business communication is common sense. How sensible are you?