Archive | For Individuals

How your feet can change the way others’ see you.

When standing, if your feet are jiggling, crossed, moving without purpose, rocking, swaying or shuffling they are telling the person you are talking to that you aren’t as confident as you would like them to think you are. If you are presenting then this can really diminish your audience’s impression of you, which will make […]

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Customer Service Standards

Does your team know what you want and feel empowered to deliver it? Does the company Mission or Vision Statement work for your team? Does it give them their purpose and explain in a few sentences what needs to be at the forefront of their mind at all times? Do they know what the customer […]

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Impact & Influence

If you don’t have Impact and Influence life is harder … … both for you and for those around you. It doesn’t matter who you are or your role, if other’s don’t believe in you, you are never going to do as well as you could and nor will they. As a manager of a […]

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