Archive | Customer Service

Give us a smile!

A few weeks ago, at lunch with friends, we got onto the subject of how important a smile is and how you can “hear” a smile in someone’s voice. I recounted the story of how one of my first bosses made us put a sticker on the phone saying “Smile when you dial!” so that […]

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Visitor Experience Matters

Experiences are now at the heart of what museums provide “The real voyage of discovery consists not in seeking new landscapes but in having new eyes” – Marcel Proust Museums and heritage sites are informal learning spaces where visitors experience society’s preserved knowledge and objects of historic, cultural, artistic and scientific importance. We’ve all been to […]

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