Latest Articles
How to present confidently, every time you stand up to speak.
For many of us just being able to stand up and speak coherently would be
How far does a smile go? Further than you might imagine.
I’ve been meeting a lot of receptionists this month, and bank staff and shop assistants.
Are you planning to network more this year?
For some people I meet, networking describes everything that they don’t want to do …
Why self-talk matters.
Do you tell yourself stories about what is, has or will happen? Or provide yourself
How to stop getting distracted on the phone.
Have you ever been caught out on the phone? There you are mid conversation and
How to make your customer’s day without spending money.
One of the services that we offer to our tourism and front of house clients
Why it isn’t their job to understand?
I overheard part of a conversation in a shop last week, between a customer and
Five ways to ruin your presentation and what to do instead!
As regular readers will know, I attend a lot of networking events, at which business
How comfortable are you in a TV studio?
Some years back I was invited to be a guest on Business Connections Live The UK’s
Do you think you should say sorry?
If you’ve made a mistake? If your behaviour has been deemed to be inappropriate