| Communication tips from Neil Roberts |
Of course nothing beats coming on one of our courses to find out how you can communicate more successfully (I would say that wouldn’t I?), but in the meantime I’d like to share a few tips to help you wow everyone at work: Posture:Do you slouch? Or do you stand tall? Good posture portrays confidence and competence. As well as optimising breathing, it can also change how you feel about yourself – if you look confident, you’ll feel confident and you’ll be confident! Listening skills:Give your full attention to the person who is speaking. Make sure your mind is focused. Let the speaker finish before you begin to talk and let yourself finish listening before you begin to speak! Visualise:Many people believe that life is a self-fulfilling prophecy: picture it going well and it is more likely to. Positive suggestion is used to release a negative self-image and assist in creating and achieving goals. Visualise your meetings and presentations going perfectly and they are more likely to. Genuine Smiles:Smiling animates the face, warms the voice and makes you appear more personable. When we force a smile we bare our teeth and our eyes are dead like a lot of politicians I could name. For a genuine smile, think of something that makes you smile – a holiday, your children or partner, the person in front of you in their underwear – anything so long as when you greet them you are thinking “Happy”. Breathing:Where do you breathe? Breathing deeply in the bottom of the lungs creates a more supported voice. The vocal cords are relaxed and the voice is more in control with a richer sound, which adds weight and depth to the message and makes it easier to listen to. The increase in oxygen also helps the brain think more clearly. Building Empathy:People who have rapport & empathy mirror each other – their body language, tone of voice and the words they use. Matching and mirroring can build immediate empathy and rapport and get others in tune with you. Mistakes:Everyone makes mistakes but as the saying goes, when you’ve dropped a brick, don’t kick it around. If you make a mistake – say “YES” (mentally, not out loud!) and move onwards and upwards.
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